1. Who we are and your agreement

These Terms govern the ChartTwo website and app, account and wallet features, crypto transfers, prediction markets, perpetual markets (Perps), rewards, and community features (the “Service”). The operator is ChartTwo LLC (“ChartTwo,” “we,” “us”). Contact us at support@charttwo.com.

By accepting these Terms or using the Service, you agree to them. Our Privacy Policy explains our data practices; accepting these Terms is not blanket consent to optional data processing. If you do not agree, do not open new positions or make deposits. Contact support about closing your account and any eligible remaining Cash.

2. Age, location, and lawful use

• You must be at least 18 and meet any higher minimum age required where you live or use the Service. You must have authority to enter this agreement.
• Use is permitted only where the features you access are lawful and any required authorization is in place. Technical access to a market does not establish that it is legal for you to use it.
• You must not use the Service for a sanctioned person, with prohibited funds, or where access is restricted. Do not misrepresent your identity or location or bypass eligibility or access restrictions.
• We may request information, restrict features, or decline access to meet legal requirements or address suspected misuse. You remain responsible for accurate information and lawful use. These Terms do not replace any license or regulatory authorization the operator may need.

3. Accounts, custody, and security

• ChartTwo includes custodial and app-managed wallet features. The backend may generate, process, store, and use wallet recovery material, control deposit addresses, and process withdrawals from pooled wallets. Google or email sign-in does not make those features self-custodial. Recovery-phrase export is not available for every account type.
• Protect your email or Google account, device, login codes, sessions, and wallet credentials. Never share a login code or send a recovery phrase to support. If you use the wallet-import feature, do not import a phrase that also secures unrelated assets.
• You are responsible for activity you authorize and for taking reasonable steps to secure access. Report suspected compromise promptly to support@charttwo.com. We may restrict activity while investigating; this does not excuse our own obligations under applicable law.
• Do not impersonate another person, transfer account access without permission, or create accounts to evade restrictions or abuse promotions.

4. Cash and Positions are separate

• Cash is your recorded account balance available for use, subject to pending debits, withdrawal reservations, and applicable holds. A deposit or transaction appearing in history is not, by itself, proof that spendable Cash has been credited.
• Positions is the changing value of open trades. It is not additional withdrawable Cash. Its displayed value can change with live prices and may differ from an executable cash-out quote. Opening a position commits funds; settlement or an accepted cash-out updates Cash under that position’s rules.
• You may request a withdrawal of available Cash while positions remain open. Open positions alone do not block that request. Reserved funds, pending withdrawals, security or legal holds, and any applicable collateral requirements remain unavailable until released. Do not count the same funds twice.
• Account balances are internal ledger records, not bank deposits. Do not assume that funds have deposit insurance, investor compensation coverage, or a legally segregated trust arrangement. There is custody, counterparty, and liquidity risk.

5. Deposits and withdrawals

• Use only the asset, network, and address currently shown in Deposit. An address valid on one network may not support another. Unsupported tokens, wrong networks, missing tags, and incorrect addresses can cause permanent loss; recovery is not guaranteed.
• Deposits become usable only after detection, required confirmation, account matching, and acceptance. Chain congestion, reorganizations, provider outages, or a review can delay or prevent credit.
• Withdrawals use the asset, network, amount, and destination shown in the withdrawal flow. “Instant” describes the intended experience, not a guaranteed processing or arrival time. A request can remain queued, pending, or under review because of liquidity, security, network conditions, maintenance, or legal restrictions.
• A pending withdrawal can reserve Cash. Cancellation or failure releases a reservation only when the system confirms that the funds were not sent or otherwise committed. An uncertain or already-broadcast transaction must be reconciled before another payment or refund; do not repeatedly submit the same withdrawal.
• Blockchain transfers generally cannot be reversed by ChartTwo. Verify the destination and network before confirming. We may reject or delay a request for a documented security, legal, fraud, or operational reason, subject to applicable law and your right to raise a dispute.

6. Quotes and accepted trades

• The final server-accepted receipt records the trade’s stake or margin, selections, price, payout terms, and other relevant conditions. A preview, animation, displayed balance, or countdown is not a promise that a request has been accepted. Quotes can change or expire before acceptance.
• Up/Down prices represent the cost of a payout share, not a guaranteed forecast. “Return” or “payout” includes the stake; profit is the amount remaining after subtracting the cost and any applicable fees.
• New 15-minute payouts have no house margin: singles and combos use the accepted reciprocal price without an additional entry payout haircut. This does not mean early cash-out is free. Its executable offer can include a cash-out deduction; current standard 15-minute early cash-out pricing includes a 7.5% deduction, and older positions can retain different accepted rules.
• Availability depends on an open round, valid prices, an eligible account, sufficient available funds, and an executable quote. Future feature or pricing changes do not by themselves rewrite an already accepted trade. The error and abuse provisions below apply where relevant.

7. Prediction rounds, combos, and cash-out

• 15-minute singles: Up wins when the recorded settlement price is above the round’s target; Down wins when it is below. A single-position tie returns the stake. If required start or settlement data cannot be safely established, the affected single is voided and the recorded debit is returned.
• Combos: one stake covers 2–5 eligible selections. Every leg must win for the combo to win. A losing leg or a fully priced tied leg loses the combo. A missing-price void follows the combo’s settlement rules and returns its recorded debit; it is different from a priced tie.
• Prices come from the designated sources and reference rules used by the Service. They can differ from another exchange or website. The recorded target and final settlement price determine the result; a chart’s smoothed line or last visible tick does not override them.
• Early cash-out: you may accept an offer when one is available. The offer may be below your stake or zero, and can change or become unavailable near settlement or during data problems. It completes only after server acceptance. Once fully cashed out, the closed position does not also receive a later winning payout.
• Combo cash-out profit: for new combos accepted under the weakest-leg policy, no cash-out profit above the stake is offered while any leg is tied or behind its target. Once every leg is ahead, profit unlocks gradually with the weakest leg’s distance ahead relative to expected price movement. The existing 7.5% cash-out deduction still applies; this rule adds no entry fee or payout haircut at settlement. Cash-out can return less than the stake, including zero. Earlier positions retain their accepted cash-out rules.
• Other prediction markets use their own displayed question, outcome criteria, and resolution rules. Read those terms before opening a position; 15-minute tie rules do not automatically apply to every market.

8. Perps, leverage, and liquidation

Perps provide leveraged exposure to price movements; they do not necessarily deliver the underlying coin. Leverage increases losses as well as gains. You can lose the margin committed to a position. Automatic liquidation or closure can occur when margin no longer meets the applicable requirement, including during fast moves or gaps.

Read the selected margin mode and displayed requirements. Isolated margin applies to the selected position; Cross positions may share the collateral assigned to their Cross pool, so one position can affect the others. Stop orders, liquidation estimates, and displayed values do not guarantee an exit price. Monitor positions and the available collateral.

9. Errors, adjustments, and prohibited conduct

• Do not use stolen funds, launder money, evade sanctions, manipulate markets, collude, exploit stale quotes or duplicate requests, bypass controls, or obtain unauthorized access. Automation must not bypass access rules or interfere with other users. Report suspected vulnerabilities privately; do not access another user’s data or funds.
• We may investigate and correct demonstrable duplicate credits, calculation or data errors, failed transfers, or abuse-related entries. Where necessary, affected trades may be cancelled, voided, or resettled under the applicable rules. Corrections should reflect the underlying records rather than create a second credit or payment.
• An administrative balance removal is an internal adjustment, not a blockchain withdrawal. Reversing a valid removal restores its Cash adjustment; it does not send a transfer. History may show the adjustment and its reversal.
• If you disagree with an outcome, hold, or adjustment, send the transaction or position reference to support@charttwo.com. We may retain relevant records and restrict disputed activity during review, subject to applicable law.

10. Fees, rewards, and taxes

Review the current quote and applicable fees before confirming. Trading, cash-out, conversion, withdrawal, or network charges may apply. Third-party network costs can change. A stated possible return is not a promise of profit. Rewards and promotions are subject to their displayed eligibility and rules; duplicate, mistaken, or abusive rewards may be reversed. Changes to future promotions do not justify unrelated balance deductions.

You are responsible for applicable taxes, reporting, and keeping your records. Nothing in the Service is personalized financial, investment, legal, or tax advice. Do not use funds needed for essential expenses. Contact support to request account closure or discuss restricting participation; a request is not effective until confirmed.

11. Availability, third parties, and ownership

The Service is provided “as is” and “as available” to the extent permitted by law. We do not guarantee uninterrupted access, accurate third-party data, an available quote, a particular return, successful recovery, or immediate liquidity. Risks include market volatility, loss of funds, custody failures, compromised credentials, software errors, outages, chain forks, smart-contract failures, and changes in law. No technical safeguard eliminates these risks.

Authentication, email delivery, hosting, market-data, wallet, and blockchain providers have their own terms and practices. We do not control their networks or independently guarantee their performance. ChartTwo and its licensors retain rights in the software, branding, and content; you receive a limited license for lawful use. You retain rights in content you submit and permit us to display and moderate it as needed to run the feature.

12. Liability and protection of legal rights

To the extent permitted by applicable law, ChartTwo LLC and its affiliates are not liable for indirect, incidental, special, consequential, or punitive loss, such as lost opportunity or expected profit. Subject to the exceptions below, aggregate liability arising from the Service is limited to the greater of US$100 or fees you paid directly to ChartTwo in the three months preceding the event.

This limit does not reduce an undisputed obligation to return eligible account funds. It also does not exclude liability for fraud, deliberate misconduct, gross negligence, or any loss or right that applicable law does not allow us to exclude or limit. Statutory consumer and privacy rights remain available. Nothing here guarantees that a liability limitation will be enforceable in your jurisdiction.

To the extent permitted by law, you are responsible for third-party claims and reasonable costs caused by your unlawful use, fraud, infringement, or material breach of these Terms. This does not require you to cover losses caused by ChartTwo’s own wrongdoing.

13. Suspension, complaints, and disputes

We may restrict or end access for a material breach, legal obligation, account compromise, suspected fraud, or a significant security or operational risk. Where lawful and practicable, we will explain the restriction and the steps available to resolve it. Closure does not erase valid obligations, transaction history, or legally retained records; eligible remaining funds are handled subject to applicable holds and law.

Contact support@charttwo.com with your account identifier, relevant references, and the resolution you seek. Do not send passwords, codes, or recovery phrases. We encourage informal resolution, but contacting support does not remove your right to a regulator, a court with jurisdiction, emergency relief, or another remedy available under applicable law.

14. Changes and contact

Updates will carry a new version and date. Material changes will be identified through the Service or another appropriate notice, and consent will be sought where required by law. Updates do not automatically change the economics of accepted trades or authorize a materially different use of previously collected information. If a provision is unenforceable, the remaining provisions apply to the extent lawful.

ChartTwo LLC
Terms, account, and security questions: support@charttwo.com.

1. Operator and scope

ChartTwo LLC operates ChartTwo and is responsible for the personal information it handles to provide the website, app, accounts, wallets, trading, transfers, rewards, and community features. Privacy requests go to support@charttwo.com. This Policy covers our processing; independent providers and public blockchains also have their own practices.

Information comes from you, your sign-in provider, your device’s requests, account and market activity, and blockchain or service-provider records. Public wallet information can become personal information when linked to you.

2. Information we handle

• Account and authentication: email address; Google identifier and profile details returned during Google sign-in; username; account and wallet associations; verification-code or login-link records, expiration, and attempts; sessions and sign-in records. Google sign-in does not provide your Google password.
• Wallets and transfers: wallet and deposit addresses; supported networks and assets; amounts; transaction hashes; confirmations; withdrawal destinations, requests, statuses, and reconciliation records. For app-managed wallets, the backend can process and retain recovery material and related keys. Wallet state may also be stored on your device.
• Trading and accounting: stakes, selections, combo legs, entry and settlement prices, leverage, margin, quotes, cash-outs, outcomes, liquidations, Cash balances, position values, rewards, referrals, fees, restrictions, and ledger adjustments.
• Support and community: messages, chat posts, profile details, uploaded material, and information you provide when reporting a problem or requesting help. Do not include passwords, recovery phrases, or one-time codes in support messages or public chat.
• Technical and security records: IP address, request timestamps, browser or app and device information, session identifiers, errors, request and security logs, and diagnostic data. Approximate region or risk signals may be derived from network requests where available. This does not mean every possible identity or location check is performed.

3. Why we use it

• To create and authenticate accounts, provide app-managed wallet access, process supported transfers, operate and settle trades, calculate Cash and Positions, and show history.
• To reconcile records, detect duplicate payments or suspicious activity, investigate complaints and errors, protect accounts, enforce lawful restrictions, and meet applicable legal obligations.
• To operate public market activity and leaderboards, moderate community content, administer eligible rewards, respond to support requests, and improve reliability.
• To send authentication codes and necessary account, security, transaction, settlement, support, and policy messages through configured email or other communication providers.

4. Processing grounds and automated decisions

Where a law requires a legal basis, account and transaction processing may be necessary to perform the service you request; recordkeeping or disclosures may be necessary for legal obligations; and security, fraud prevention, dispute handling, and reliability may rely on legitimate interests, subject to your rights and the required balancing. Processing that legally requires consent must be based on that consent. Acknowledging this Policy alone is not consent to every use.

Software checks balances, sessions, quotes, and duplicate requests; calculates market outcomes and liquidation; and can reject or hold actions when a requirement is not met. These decisions use account records, trade rules, prices, and request or security signals and may affect your funds or access. Contact support to challenge an error or request review, including human review where applicable law provides it. Required account or transaction information is necessary for the corresponding feature; declining to provide it may prevent that feature from working.

5. Recipients and public activity

• Operational providers: authentication, hosting, email or messaging delivery, backups, security, blockchain RPC, indexing, market data, and support providers receive information needed for their role. Current integrations include Google sign-in, Vercel hosting, configured Resend or SMTP email delivery, and blockchain/data providers such as Alchemy and CoinGecko. Additional providers may apply to a feature you choose. A provider serving an image or processing a browser request may receive your IP address and request metadata.
• Public app features: usernames, wallet identifiers, trade selections and amounts, results, account rankings, and some balance or position statistics can appear in public activity, profiles, and leaderboards. Removing a wallet label from one trade card does not make the underlying activity anonymous. Treat public chat as public.
• Blockchains: addresses, transaction amounts, hashes, times, and related transfer data may be broadcast or observable by anyone. Other people can link them with information from other sources.
• Legal and professional recipients: authorities, courts, advisers, auditors, and other parties where disclosure is required by law or reasonably necessary to address a legal claim, fraud, or security incident.
• Business changes: information may be disclosed as part of a legitimate acquisition, restructuring, or transfer of the business, subject to applicable law, confidentiality requirements, and any required notice.

6. Advertising and device storage

Advertising tracking is disabled in this release. ChartTwo no longer loads the Google Ads tag or sends deposit conversion reports from the website or app. Earlier versions used Google Ads; deposit reports could contain a blockchain transaction identifier and an estimated US-dollar amount. Disabling new reports does not itself delete information already received by a third party. Contact us about prior processing or your applicable opt-out rights.

We still use browser or app storage and necessary session technologies for authentication, wallet state, preferences, cached balances, and recovery of pending actions. Clearing this storage or revoking Google access can sign you out and remove local state, but it does not cancel a pending transfer, erase server records, or delete an account. Hosting and security request logs continue independently of advertising.

7. Security and custody

We use safeguards designed to protect information, including encrypted transport on the hosted service, authentication and access checks, server-side validation, and operational records. App-managed wallet recovery information is sensitive; backend wallet management means it is not exclusively under your control. Do not assume all information is end-to-end encrypted or that ChartTwo cannot access it.

No app, device, provider, or network is perfectly secure. Protect your sign-in account, device, and recovery material; sign out on shared devices. Report suspected compromise to support@charttwo.com. We assess incidents and provide notices where applicable law requires. A security statement is not insurance or a guarantee against loss.

8. Retention, backups, and deletion

Retention depends on the purpose and record type: the account relationship; unsettled positions or transfers; accounting and reconciliation; fraud or security investigations; disputes; applicable legal duties; and backup-recovery needs. Expiring a code or session does not automatically delete related audit records. We use these criteria rather than promising a single deletion period for every record.

Closing an account or resetting its balances does not automatically erase identity, wallet associations, recovery records, transaction records, or backups. A privacy deletion request is reviewed separately, and we may retain records where required or otherwise lawfully justified. Backup copies may remain until they are replaced or removed under the applicable process. We cannot remove records from independent public blockchains or other people’s copies.

9. Your requests and choices

• Email support@charttwo.com to request access, correction, deletion, a copy of information, account closure, or an explanation of a data use. Identify your account and request; never send a password, code, private key, or recovery phrase. We may need proportionate verification or proof of authority before releasing or changing information.
• Depending on applicable law, you may have rights to portability, restriction, objection, withdrawal of consent, or an opt-out from specified uses or disclosures. In particular, you may object to processing based on legitimate interests and to direct marketing where those rights apply. Withdrawing consent does not invalidate earlier lawful processing.
• We review requests under applicable deadlines and exceptions. Where we cannot fulfill a request in whole, we will explain the reason and available next steps as required by law. Account closure does not authorize loss of eligible funds or erase a valid obligation.
• You may complain to the privacy regulator with jurisdiction over your situation and use any available appeal process. Exercising a privacy right does not waive your other rights.

10. Providers and international processing

ChartTwo and its providers may process information in the United States and other countries; protections can differ by location. A lawful transfer mechanism or other required safeguards must apply where the relevant law requires them. Contact support@charttwo.com for information about processing locations and applicable transfer arrangements; this notice is not a representation that every jurisdiction is supported.

Provider notices include Google, Vercel, Resend, and Alchemy. They describe those providers’ processing and do not replace ChartTwo’s responsibilities.

11. Age restrictions

The Service is for adults who meet the applicable minimum age, never below 18. If you believe a minor has used an account or provided information, contact support. We will review access and the information and take appropriate steps under applicable law; an age restriction alone does not establish that every user has been age-verified.

12. Updates and contact

We will publish a dated version when this Policy changes. Material changes require appropriate notice and, where required, consent before a new use begins. Updating this page does not itself authorize a retroactive use that conflicts with earlier commitments.

ChartTwo LLC
Privacy and account requests: support@charttwo.com.